Welcome to TaleSprout! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us when you use TaleSprout, including any associated software applications and websites (collectively, the “Service”). For information on our terms, see here.
1. Information We Collect
- Personal Information: We collect personal information when you register, such as your name, email address, and payment information.
- Cookies and Usage Data: We use cookies to enhance your experience, understand how you use our Service, and improve its functionality. Usage data may include information such as your device’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
- Output Data: We store the content you input into our Service and the outputs generated to personalize your experience and improve our services.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our Service
- Notify you about changes to our Service
- Allow you to participate in interactive features when you choose to do so
- Provide customer support
- Gather analysis or valuable information so that we can improve our Service
- Monitor the usage of our Service
- Detect, prevent, and address technical issues
- Process your payments and prevent fraud
- Comply with legal obligations
3. How We Share Your Information
We may share your information with:
- Service providers who perform services on our behalf, such as payment processing and data analysis
- Affiliates, in which case we will require them to honor this Privacy Policy
- Business transferees in connection with a sale, merger, or other business transfer
- Law enforcement, government officials, or other third parties when
- We are compelled to do so by a subpoena, court order, or similar legal procedure
- We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms of Use
4. Data Retention
We retain your personal information for as long as necessary to provide the Service you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
5. Data Security
We use appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. However, no internet-based service can be 100% secure, so we cannot guarantee the absolute security of your information.
6. Your Data Protection Rights
Depending on your location, you may have rights including:
- The right to access, update, or delete the information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
7. Children’s Privacy
Our Service is not intended for use by children under the age of 13 without parental supervision. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove the information and terminate the child’s account.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: hello [at] talesprout.co.